Policy FAQ

Licensing

    Is the license a one-time purchase or an annual agreement? 

 The purchase of crea8socialpro is one-time fees and you are only chanced to install one license on a domain unless you purchase our third plan(osupa) which comes with two license.

    Can i use one license on two or more domains?
No, you can only install one license on a domain unless if you purchase osupa plan which comes with two license and that can be installed on two domains. If you need more than two license you will need to contact us for a discount.

    How many license do i need?
You need only one license for a domain but if you need two license, you can purchase our osupa plan which contains two license to save your money.                                                                                                         

    Can i sell my license in the future?
No, Because creasocialpro license is not transferrable but if eventually you want to sell it, What many clients do is simply incorporate the cost of the new license into the sale price of the website and purchase a new license on behalf of the new owner.

Support  

Do i get support with my purchase?
Absolutely Yes, we have a great team available for support.

    What type of issues our support entails?
We support to do initial installation if you are unable to do so, we are here to tackle any error encountered while using the unmodified software. But Errors that caused by you will be termed as premium support which will cost you token amount.

    How long does it take to get a response from support?    
We attend to tickets in respect to how we receive them and we do our best to respond to all tickets within several hours during business hours, or the next business day if submitted during off hours.

    For how long will i get support after purchase?

You have 30 days free support when you purchase so when the free support expires, you will need to pay token amount to get back our support.

Sales

    Is the license a one-time purchase or periodically renew?
The purchase of crea8socialpro is one-time fees, We do not extra charge on the license either monthly or yearly. 

    For how long will i need to wait my download information?
While making payment, it will pass through some stages and if our payment gateway has confirmed your payment as valid then very shortly you will receive your license information.
 
    Is there discount for many purchase?
You can go for our osupa package if you need two license. In other word, contact us if you need more than two license.

    Can i still purchase without my domain ready?
Yes, You can purchase crea8socialpro now and update your registered domain name later.

    Is my billing information secured? 

Yes, your information is processed via Bmtmicro's secure payment gateway so we never see or store your billing information.