Help & KnowledgeBase

Support


    In accordance to the support in each plan, We have variety ways of support namely Electronic ticketing system, Contact Us, Live chat, and so on. Electronic ticketing system is the main and preferred method to attend to our customers in solving problems. Contact Us and live chat are being putting in place for the purpose of presale questions, other questions for the new customer and another way of responding to our customers

Our Support covers the following issues:
(1)      Initial installation if you are unable to do so.

(2)      Error encounters while using unmodified software.

 

Support that will not be liable for requests involving the customization of our software including but not limited to:
(1)      The integration of third-party plugins/modules

(2)      The addition of functionality to the Software package

(3)      The customization of the graphical interface

Support Questions

  Do i get support with my purchase?
Absolutely Yes, we have a great team available for support.

    What type of issues our support entails?
We support to do initial installation if you are unable to do so, we are here to tackle any error encountered while using the unmodified software. But Errors that caused by you will be termed as premium support which will cost you token amount.

    For how long will i get support after purchase?

We have different supports plan to our packages.We have 90days full support for imole plan, 180days full support for irawo plan and 180days full support for osupa plan.So when the free support expires, you will need to pay token amount to get back our support.

    How long does it take to get a response from support?    
We attend to tickets in respect to how we receive them and we do our best to respond to all tickets within several hours during business hours, or the next business day if submitted during off hours.