- How to Enable/Disable Users Registration
- How to Enable/Disable User Account Activation
- How to Add Auto Follow Accounts
- How to Enable/Disable Debug
- How to Create A Language Pack
- How to Import A Language Pack
- How to Manage Language Packs
- How to Manage Phrase
- How to Verify, Activate, Ban, and Set Members Role
- How to Update System
- How to Manage Plugins
- How to Manage Core Plugins
- Setup Bing Translator
- How to install crea8social script
- Android App Setup
- Upgrade From Lite To Pro Version
- CDN Storage Setup
- How to Setup Payment Gateway
- How to Setup Social Integration Plugin for Facebook
- How to Setup Social Integration Plugins for Twitter
- How to Setup social integration plugins for VK
- How to Set Up Your Social Integration Plugins (G+)
- Amazon S3 CDN
- CDN Storage Setup
- Email Setup
- How to setup Video / Audio Call
- How to Change/Edit Site Title
- How to Enable/Disable HTTPS
- How to send mail to members in the mailing list
- How to set site logo and favicon
- How to add emoticon
- How to send push notification
- How to manage emoticon
- How to manage posts
- How to Activate a Theme
- How to add custom fields
- How to create/edit/delete Announcement
- How to Edit Country
- User Management
- Support Policy
- Plugins Developer Documentation
- Theme Developer Documentation
- How To Upgrade
- General FAQ
- Policy FAQ
- Refund Policy
In accordance to the support in each plan, We have variety ways of support namely Electronic ticketing system, Contact Us, Live chat, and so on. Electronic ticketing system is the main and preferred method to attend to our customers in solving problems. Contact Us and live chat are being putting in place for the purpose of presale questions, other questions for the new customer and another way of responding to our customers
Our Support covers the following issues:
(1) Initial installation if you are unable to do so.
(2) Error encounters while using unmodified software.
Support that will not be liable for requests involving the customization of our software including but not limited to:
(1) The integration of third-party plugins/modules
(2) The addition of functionality to the Software package
(3) The customization of the graphical interface
Do i get support with my purchase?
Absolutely Yes, we have a great team available for support.
What type of issues our support entails?
We support to do initial installation if you are unable to do so, we are here to tackle any error encountered while using the unmodified software. But Errors that caused by you will be termed as premium support which will cost you token amount.
For how long will i get support after purchase?
We have different supports plan to our packages.We have 90days full support for imole plan, 180days full support for irawo plan and 180days full support for osupa plan.So when the free support expires, you will need to pay token amount to get back our support.
How long does it take to get a response from support?
We attend to tickets in respect to how we receive them and we do our best to respond to all tickets within several hours during business hours, or the next business day if submitted during off hours.